Sunday, 2 October 2011

Following up on the Ketylo-disaster

I’m not entirely sure how I’m supposed to treat my injured scalp. Should I put some sort of cream on it? Shampoo it? Let it do its natural thing?

So far I’ve been doing a lot of WO to let it do its own thing. The wash yesterday with Hask and Schwarzkopf was the first “real” wash I’ve done since the cut. I really needed it! My scalp was getting quite greasy and irritated so even if the conditioner wasn’t good for the wound, I still really wanted it.

A lot of people have contacted me about the Ketylo disaster and told me it made them consider if they ever wanted to buy Ketylos (again) after reading about it. Although I have to admit I’m not feeling too interested in spending money on them ever again, it wasn’t meant to scare other people from buying them.

Honestly, if people should “boycott” a hair toy maker, I am more pissed off at Flexi 8. I have bought quite a few of those and I once sent them an email to share an observation and suggestion on the largest Flexies.

Since the stick-part curves away from the skull, a large flexi which could easily hold four times as much hair as a smaller one plus its own, increased weight is still only “anchored” to the scalp hair with a relatively small contact-surface. I suggested them that to increase the stability of an updo (Which is the absolute basis for a comfortable updo and absolutely necessary for the costumer wanting to keep wearing the hair-toy!) that they changed the stick-design or at least offer the option of another stick design. I experimented with it myself and found that reversing the stick made a superbly strong and stable up do! Just imagine how stabile a Flexi would be if it curved with the shape of your skull and your bun is anchored to a wider strip of scalp hairs?

I shared my observation and suggestion with them and got an absurdly rude answer back that clearly showed that Flexi-8s customer service representatives assume that their customers are completely retarded and it’s okay to talk to them like they’re small children.

The answer to my observations on how to make a better clip for the extra-longhaired?

“You’re supposed to put the stick through the hair before closing the clip over it.”

Yes, that’s right. It’s not that my clip holds many times more hair than smaller clips and is still attached to the same small amount of hair that is the problem. The problem is that I’m so absolutely retarded that I put my Flexi 8 in my hair in some sort of bizarre, useless way and I need to be told the complete basics on how to work a simple clip!

Unfortunately I was too stunned by the sheer rudeness and how she could so completely miss my point that I didn’t get around to send a complaint back over her attitude. But to this date, over a year later, it still blows my mind. Bitch.



  1. wow seriously? someone replied with THAT? Bitch is right!!!

  2. You know, flipping the stick around would make so much more sense! But from what I've heard about Flexi-8 customer service, this sort of reply isn't that uncommon. Sigh.

  3. Wow--that's sooo rude!!!
    But I do think people have a right to be concerned about the keytols of they break--that is more of a serious injury issue--to cut your scalp to the point of bleeding is worrisome, and it seems their customer service isn't even responding--I mean, to say what they said and not even offer some sort of compensation, is wrong.

  4. Rude!! O_0
    Agreeing it makes more sense! How come they cant see that?